• 27-APR-2020

Coronavirus updates

Coronavirus updates

01.12.20 Media Information: All SWISS fares rebookable free of charge until the end of February

All the fares of Swiss International Air Lines (SWISS) – including the lowest Light fares with carry-on baggage only – can currently be rebooked free of charge as much as the holder desires. The flexible provisions, which were introduced at the end of August, were originally applicable to (re)bookings up to the end of 2020. But the offer is now being extended: all SWISS fares with tickets issued up to and including 28 February 2021 can be rebooked free of charge as many times as the customer wishes between now and the end of February; and one further such free rebooking will be permitted thereafter.

The extended free-rebooking offer applies to all new bookings for short-, medium- or long-haul travel systemwide. The only additional costs that the customer may have to pay are if the original lower fare is no longer available for the new date selected, or if a new destination is chosen for which a higher fare applies. Only the difference between the two fares will then become due.

SWISS introduced a one-time free rebooking option last spring in response to the present pandemic. The new provisions offer customers optimum flexibility for their air travel plans.

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12.11.20 Media Information: SWISS operates more than 1,000 cargo-only flights since March

Since the beginning of the Coronavirus crisis in March, Swiss International Air Lines (SWISS) has operated more than 1,000 cargo-only flights, carried out by its airfreight division, Swiss WorldCargo. Over 23,000 tonnes of goods have been transported. During the months of April and May, the major commodities transported were medicines and medical supplies supporting the Swiss population and economy. Since then the focus has been on the transportation of commercial cargo. 

A number of these cargo-only flights have been charter flights in which goods are mainly transported in the cargo hold. SWISS also uses the Economy Class cabin area on its three converted Boeing 777-300 to transport cargo. Since July, however, SWISS has also transported commercial cargo items within its cabins, following the approval received from the Swiss authorities. Previously this space was limited to protective medical gear and related humanitarian goods.

SWISS currently operates regularly scheduled cargo-only flights between Zurich and Beijing, Buenos Aires, Delhi, Dubai, Johannesburg, Mumbai and Shanghai. Cargo-only flight operations between Zürich and Santiago de Chile (via Sao Paulo) will also begin shortly. Within Europe, Swiss WorldCargo continues to offer service through regularly scheduled flights and its trucking network.

In addition to its charter flights, SWISS also continues to transports cargo in the belly of its regular passenger flights which has traditionally been the main business focus for its airfreight division, Swiss WorldCargo. The long-haul network for passenger flights currently includes destinations such as Bangkok, Boston, Dubai, Chicago, Hong Kong, Johannesburg, Montreal, Newark, New York, San Francisco, Sao Paulo, Shanghai, Singapore Tel Aviv and Tokyo.

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09.11.20 Media Information: SWISS expands its insurance packages to include COVID-19 coverage with immediate effect

In addition to offering flexible rebooking options and eliminating rebooking fees, Swiss International Air Lines (SWISS) is now providing its customers with further security for their travel plans. As of now, additional Covid-19 services are included in the existing insurance packages offered by AIG. Customers can choose between two options here: “Travel Care” and “Travel Care Plus”.

The Travel Care package provides the holder with a compensatory payment if they are required to self-quarantine at their destination as a result of COVID-19 infection. The package also includes coverage if they are unable to travel or have to curtail a trip that has already begun. In addition to all these benefits, the Travel Care Plus package further covers the medical costs in the event of the holder contracting COVID-19. Any emergency medical repatriation is covered, too. All benefits are subject to the terms and conditions of the insurance policy.

These insurance options are available with immediate effect to any SWISS traveller resident in Switzerland, and may be booked with SWISS’s existing insurance partner AIG Europe S.A. via direct distribution channels. This makes SWISS one of the first airlines to offer its customers travel insurance with Covid-19 coverage as a supplement travel product.

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30.10.20 Media Information: SWISS to temporarily return Niš (Serbia) to its network

As part of its ongoing endeavours to meet the demand for air travel despite the various travel restrictions that are currently in place, SWISS is to temporarily restore service between Zurich and Niš in Southern Serbia for the Christmas and New Year season. These flights are primarily aimed at travellers wishing to visit friends and relatives over the year-end period.

Service will be provided to and from Niš on Saturday 19 December, Sunday 27 December and Saturday 2 January. The flights will be operated on SWISS’s behalf by Helvetic Airways under a wet-lease agreement. The aircraft used will be an Embraer E190-E2, which seats 110 passengers.

The flights are now available for booking.

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25.08.20 Media Information: No more rebooking fees for SWISS flights

Swiss International Air Lines (SWISS) is generally changing its ticket fare structure until the end of December. With immediate effect, all fares can be rebooked several times free of charge – including, for example, the lowest light fare without checked baggage. In response to the pandemic, SWISS had already made a one-off free of charge rebooking possible in spring. The new regulation applies worldwide to all new bookings on short, medium and long-haul routes for SWISS. SWISS is thus meeting its customers' needs for flexible travel arrangements to an even greater extent. However, customers may incur additional costs if, for example, the original booking class is no longer available when rebooking to a different date or destination. Any difference will be compensated for by means of additional payment.

SWISS is also responding to the special needs of customers during the corona crisis and continues to offer a return flight promise on all European routes and, together with AXA Partners, a travel insurance policy for protection in the country of travel. On-site cover applies in the event of a travel warning or a significant spread of the pandemic. Travelers will be flown back to Switzerland with SWISS. The Economy Classic, Business Saver, Economy Flex and Business Flex fares include an "all-inclusive carefree package" that covers, among other things, the costs of quarantine, travel interruption, a telephone consultation before and during the trip or medical repatriation. In the "Bring me Home NOW" fare, customers are carried on the next bookable SWISS or Lufthansa Group flight if desired. These fare extensions are free of charge and have now been extended until the end of September.

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20.08.20 Media Information: SWISS commits to EASA standards for safe air travel under pandemic conditions
Swiss International Air Lines (SWISS) is firmly committed to maintaining the most rigorous standards of protection against infection worldwide. The Lufthansa Group has now signed the European Union Aviation Safety Agency’s COVID-19 Aviation Health Safety Protocol to ensure safe air travel under pandemic conditions on behalf of all its member airlines, SWISS included. In voluntarily adopting the protocol and its standards, The Airline of Switzerland is further underlining that in these pandemic times, too, it is the safety of its passengers and employees that is its paramount priority.

The COVID-19 Aviation Health Safety Protocol is a set of guidelines that have been jointly developed by the European Union Aviation Safety Agency (EASA) and the European Centre for Disease Prevention and Control (ECDC). Working with all the former’s member states, EASA and the ECDC have devised the strictest regulations on the COVID-19 issue of any international association worldwide. The protocol establishes unified standards that reduce complexity, ensure reliability and provide additional health safety.

“We have continuously expanded our health safety precautions for our guests and our employees, in the air and on the ground, over the past few months,” says SWISS CEO Thomas Klühr. “With the support of the EASA protocol, we are now further committing ourselves to the most rigorous aviation health safety standards. And we are convinced that, in doing so, we are helping to make air travel even safer in these challenging times.”

As a member of the Lufthansa Group, SWISS has been closely involved in the creation of the new EASA protocol together with the International Air Transport Association (IATA) and Airlines for Europe (A4E), and has made a particular contribution from a practical flight operations perspective. Many of the protocol’s key standards – such as on the wearing of facemasks, cabin air filtering, enhanced cabin air circulation (in the air and on the ground), intensified cabin cleaning, personal protection measures, promoting digital contact tracing and physical distancing on the ground and when embarking and deplaning – have been extensively based on input from SWISS and the Lufthansa Group. Further protective measures are also being adopted, such as the distribution to all passengers of disinfectant wipes. These actions are further complemented by generous rebooking options. SWISS is also in a close and constructive dialogue with all the relevant authorities in all its activities on these various fronts.

To strengthen customer confidence in flying as a safe mode of transport, SWISS and the Lufthansa Group will now be working to ensure that further states, airlines and airports around the world adopt the EASA protocol and its provisions, to help standardize aviation health safety precautions as much as possible and make a successful contribution to tackling the present pandemic.

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17.08.20 Media Information: SWISS’s response to today’s Economic Stabilisation Fund approval of a Swiss loan facility
SWISS and Edelweiss welcome today’s decision by the Economic Stabilisation Fund of the German Federal Ministry for Economic Affairs and Energy to approve the CHF 1.5 billion bank loan facility for SWISS and Edelweiss, 85% of which is guaranteed by the Swiss Confederation.

“We are very grateful that the financial support which we have been assured of by the Swiss Confederation will now be provided in the form of these loans,” says Thomas Klühr, CEO of SWISS. “This support will enable SWISS and Edelweiss to negotiate the present crisis, which has been caused by factors beyond our industry’s control, and to continue to gradually resume our flight operations as we have been doing since 15 June.”

All such loan amounts will be subject to interest at market rates, and should be repaid as swiftly as possible.

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23.07.20 Media Information: SWISS to reactivate the refund functionalities in all reservation systems for travel agencies
On 27 July 2020 SWISS will reactivate the refund functionalities in all reservation systems (GDS) for travel agencies. The underlying reason for this is that a considerable part of the older refund applications from our travel agency partners and individual customers has already been paid out. Furthermore, the mechanisms for automated refunds have been adapted to avoid possible fraud. «With the reactivation of the refund functionalities we will be able to further increase the speed at which refunds are being processed», says SWISS CCO Tamur Goudarzi Pour. This means that the more recent refund applications, including those of our individual customers, will be processed with further reduced waiting times. The aim is to process all refund requests received in June by the end of August.

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06.07.20 Media Information: SWISS makes face masks compulsory on board with immediate effect
The Swiss authorities have now made the wearing of face masks compulsory on all public transport. In view of this, and although Swiss aircraft are not explicitly mentioned in the new rules, SWISS has decided to make it compulsory to wear face masks aboard its aircraft with immediate effect and until further notice. Specifically, passengers are required to wear a face mask during boarding, while in the air and until fully disembarked. SWISS recommends the use of general fabric masks or medical-grade protective masks. Children under 6 years of age are not required to wear a mask, nor are persons who cannot wear a mask on medical grounds. Passengers are requested to bring their own masks: a small number of masks are available on board for emergencies.

The strong recommendation to wear a mask in effect since 4 May has already been well received and extensively followed by SWISS passengers.

The obligation to wear a face mask will be incorporated in the General Terms & Conditions. 

The risk of contracting COVID-19 aboard an aircraft remains low. Not a single case of such infection has been recorded on any SWISS flight since the pandemic began. All SWISS aircraft are equipped with sophisticated air filters which ensure that the quality of the air in the cabin is comparable to that of a hospital operating theatre. Aircraft cabin air is also circulated vertically instead of the length of the cabin. The air in the cabin is completely renewed every 2 to 3 minutes.

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29.06.20 Media Information: SWISS publishes its schedules to 24 October
SWISS today published its flight schedules up until 24 October, the end of the summer timetable period. The Airline of Switzerland will continue to steadily expand its range of services from both Zurich and Geneva over the next few weeks and months. As well as resuming service to more network destinations, the airline will be intensifying its frequencies on routes already restored in both its short-haul and its long-haul networks.

SWISS aims to return its production to 40 per cent of the volume envisaged in its originally published schedules by the end of October. This amounts to some 1,400 weekly departures, which should serve around 85 per cent of the previous SWISS worldwide route network to offer customers a wide range of air travel options. 

Twelve further European destinations will be returned to SWISS’s Zurich-based network in July, including Bilbao and Alicante (Spain), Venice (Italy), Cork (Ireland) and Oslo (Norway). Services will also be substantially increased on routes that were restored in June between Zurich and Germany (Berlin, Hamburg and Sylt/Westerland), Portugal (Lisbon and Porto), France (Nice), Serbia (Belgrade), Ireland (Dublin) and Austria (Vienna).

SWISS’s Geneva-based network will see the restoration of 24 further points in Europe that include several attractive Southern European tourist destinations: Corfu, Heraklion, Kalamata, Kos, Mykonos, Thessaloniki and Zakynthos in Greece; Brindisi, Catania, Florence and Olbia in Italy; and Alicante, Menorca and Valencia in Spain. Frequencies will also be added to the already-restored services between Geneva and Athens (Greece), Faro, Lisbon and Porto (Portugal), Frankfurt (Germany) and Pristina (Kosovo).

Services will also resume on the Zurich-Geneva route. Twelve weekly frequencies are planned here for July and August, rising to 21 in September and October. The services will give Geneva-based travellers seamless connections in Zurich to numerous intercontinental destinations. SWISS is also reinstating its services to São Paulo (Brazil), Shanghai (China), Montreal (Canada) and Tel Aviv (Israel) from July onwards. The SWISS Zurich long-haul network will thus comprise 13 destinations in July, which is set to rise to 18 by October.

All the restored destinations and additional flights are already available in SWISS’s booking systems. SWISS will continue to closely monitor all further developments in immigration provisions around the world, and will make any adjustments needed to its schedules in the light thereof.

Flexible rebooking option

Anyone booking a flight in the next few weeks can do so without any worries. Passengers who wish to change their travel date can make a one-time, toll-free rebooking for the same route and the same class of travel. This rule applies to tickets booked up to and including 31 August 2020 and with a confirmed travel date up to and including 30 April 2021. The rebooking must be made before the originally planned start of travel.

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25.06.20 Media Information: SWISS’s response to today’s decision of the Lufthansa Extraordinary General Meeting
SWISS and Edelweiss welcome the decision by Lufthansa’s shareholders at today’s Extraordinary General Meeting to approve the corporate actions proposed and required. The company’s liquidity has thereby been secured. The next steps will now be coordinated with the Lufthansa Group and the relevant bodies and authorities. And following this, the first loans will be issued to SWISS. Says SWISS CEO Thomas Klühr: “Today’s decision by Lufthansa’s shareholders gives us the sound planning foundation we need to continue to resume our flight operations and ensure Switzerland’s connections with the world.”

SWISS will decline from further comment on the above at the present time.

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17.06.20 Media Information: SWISS offers customers guaranteed return travel 
In addition to its existing flexible rebooking options, Swiss International Air Lines (SWISS) is to give its customers the further security of a guaranteed return flight on all its European routes. The return flight guarantee, which will be offered to all customers regardless of their fare or seating class, means that customers will be flown back to Switzerland, Germany or Austria by the airlines of the Lufthansa Group.

In addition, the Economy Classic and Business Saver fares on European routes will be extended in cooperation with the AXA Partners insurance by additional attractive guarantee components free of charge to form an «all-round carefree package». In case, travelers are not allowed to enter the country of destination, due to high temperatures for example, or if a quarantine at the destination becomes necessary after a coronavirus test, the insurance will cover the costs of the quarantine or medical return transport. In addition, in cooperation with AXA, the fare offers the opportunity to make use of a medical consultation by telephone and to talk to a doctor via video call. Additional hotel costs due to possible quarantine or transport costs are also covered, for example if the return flight departs from another airport in the holiday country. Even cancellation costs for unused hotel stays and excursions are reimbursed.

SWISS’s Economy and Business Flex fares for European routes are also being enhanced through the provision of a «Bring me Home Now» option under which customers will be will be guaranteed to be flown home as quickly as possible with the airlines of the Lufthansa Group. On request, they will be carried on the next bookable Lufthansa Group flight and returned to Switzerland, Germany or Austria. The associated rebooking onto an earlier flight will be entirely free of charge, with no rebooking fee and no fare difference to pay.

These further additions to the current fare provisions will be available from 25 June 2020 to the end of August 2020 via all SWISS direct distribution channels, and will be applicable to all trips with a return date up to and including 31 January 2021. The associated fares will also remain unchanged. The additional benefits and guarantees are being offered at no additional costs for the customer.

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04.06.20 Media Information: SWISS to further expand its flight schedules
SWISS will be gradually expanding its route network over the coming weeks and months. In accordance with the entry requirements of the countries concerned, around one third of the present flight volume and around 85% of all destinations served before the Corona crisis should be offered again this autumn.

As the airline of Switzerland, SWISS is committed to offering the widest possible range of services during this ramp-up phase. The initial focus will be on connections to various European destinations from Zurich and Geneva. These include all major European cities such as Amsterdam (Netherlands), Brussels (Belgium), London (UK), Madrid (Spain), Milan (Italy), Paris (France), Rome (Italy), Stockholm (Sweden), Warsaw (Poland), Vienna (Austria) and attractive tourist destinations including Bilbao (Spain), Brindisi (Italy), Cork (Ireland), Malta (Malta), Porto (Portugal), Palermo (Italy), Palma de Mallorca (Spain), Sylt (Germany), Valencia (Spain), Venice (Italy) and many more.

Further destinations are also being added to the intercontinental route network. Changes and additions to the flight schedule will be published in the booking systems as soon as possible. The further expansion of the flight schedules will take place step by step, following the needs of the customers.

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28.05.20 Joint media release Zurich Airport and SWISS: Zurich Airport partners adopt joint measures to ensure safe travel 
Today, Zurich Airport and its partners adopt joint measures to ensure safe travel and have presented these at a joint press conference.

Please find the press release from Zurich Airport here: Link.

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18.05.20 Media Information: SWISS extends free rebooking period
SWISS is even more responsive to their customers when it comes to rebooking. Anyone booking a flight in the next few weeks can do so without any worries.

Passengers who wish to change their travel date can make a one-time, toll-free rebooking for the same route and the same class of travel.

The trip can also be postponed to the second half of 2021, so that nothing stands in the way of a relaxing summer holiday or attending an event on the new date next year. The new travel date must be before 31 December 2021.

This rule applies to tickets booked up to and including 30 June 2020 and with a confirmed travel date up to and including 30 April 2021. The rebooking must be made before the originally planned start of travel.

Previously, if a rebooking was made, the new trip had to start by 30 April 2021. This period has now been extended. SWISS is thus responding to the wish of many customers to be able to make their travel plans more flexible due to the current exceptional circumstances.

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15.05.20 Media Information: SWISS to add new intercontinental destinations to its cargo-only network
Since the end of March, SWISS and its Swiss WorldCargo division have operated more than 200 cargo-only flights, transporting over 4,000 tonnes of cargo between Asia and Switzerland. Most of the goods transported included medicines and medical supplies to support Switzerland and its population.

By including further intercontinental destinations to the SWISS route network, the company’s airfreight division, Swiss WorldCargo, can expand its services and, as of 15 May, will also offer frequent flights to Hong Kong (twice weekly), New York JFK (four times weekly) Johannesburg (weekly, performed initially by Edelweiss as cargo-only flight and from June by SWISS) and Mumbai (thrice weekly). At the end of June, another 160 cargo flights are expected to be carried out on behalf of various private companies and public institutions. These will include the first-ever services to destinations such as Toronto and Shenzhen. The first of four such flights from Zurich to Toronto was conducted on 12 May, and ten cargo-only flights will be operated to Shenzhen from 22 May onwards. All these services will be performed with Boeing 777-300ER aircraft.

In addition, preparatory work is underway for the conversion of 4 Boeing 777-300ER. The Economy Class seats would be removed in order to increase the cargo volume on the aircraft.

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14.05.20 Media Information: SWISS publishes June timetable
SWISS will partially restart its flight operations in June and plans to operate up to 190 flights from Zurich and Geneva to 41 European destinations. The ramp-up will follow in stages, and the range of flights available will gradually be increased over the weeks ahead.

SWISS will resume services to various Mediterranean destinations, including Malaga, Barcelona, Madrid and Valencia in Spain and Brindisi, Florence, Naples and Rome in Italy. Connections to Scandinavia are also being increased with flights to Gothenburg in Sweden and Copenhagen in Denmark. SWISS will also be adding further major European destinations to its programme, such as Paris (France), Brussels (Belgium) and Moscow (Russia). The existing services to Amsterdam (Netherlands), Athens (Greece), Berlin (Germany), Lisbon (Portugal), London (UK), Porto (Portugal) and Stockholm (Sweden) will be expanded.

SWISS will also be offering its long-haul customers new intercontinental direct connections in June, in addition to its three weekly services to New York / Newark (USA). The airline of Switzerland plans to offer flights from Zurich to New York JFK (4 times weekly), Chicago (twice weekly), Singapore (once weekly), Bangkok (once weekly), Tokyo (twice weekly), Mumbai (three times weekly), Hong Kong (twice weekly) and Johannesburg (once weekly). Swiss WorldCargo, SWISS's air cargo division, will carry additional cargo on these flights to support the global supply chains. The flight times of the intercontinental connections have thus been adjusted to ensure that passengers with connecting flights enjoy optimised connection possibilities.

SWISS plans to further expand its services over the summer months, and will do so closely in line with the travel needs and preferences of the Swiss population. SWISS will continue to monitor closely the development of travel restrictions worldwide.

The timetable for June is published on www.swiss.com.

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08.05.20 Media Information: SWISS to increase its capacity in June
In the coming days and weeks, entry requirements of various European countries will be gradually open. This leads to an increased demand for air travel. SWISS therefore plans to substantially expand its services with the June timetable, in line with the respective entry requirements. "We plan to resume around 15-20% of our original services in June, and are very pleased to be able to offer Switzerland greater connections to the world," says SWISS CEO Thomas Klühr. SWISS plans to operate approximately 140 weekly flights from Zurich to 30 destinations in Europe, and approximately 40 weekly flights from Geneva to 14 destinations in Europe. The airline will still serve the three weekly long-haul flights to Newark in the USA, further intercontinental destinations will be added in June. In addition, SWISS and its Swiss WorldCargo division will continue to operate their cargo-only flights to various destinations globally.

The changes and additions to the June timetable will be published shortly in all the booking systems. The expansion of the flight schedules is taking place step by step, following the needs of the customers. 

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06.05.20 Media Information: SWISS and Edelweiss welcome Swiss parliament’s support
Swiss International Air Lines (SWISS) and Edelweiss are pleased and thankful that both chambers of the Swiss Federal Assembly – the National Council and the Council of States – have approved by clear majorities the guarantee credit to help Swiss air transport cope with the consequences of the current coronavirus crisis. “We see this support from the Swiss Federal Assembly as a confirmation that the majority of the people of Switzerland are also behind us and believe in us,” says Reto Francioni, Chairman of the SWISS Board of Directors. “Which makes it all the more of a commitment for us to secure our company’s future.”

The two airlines will meet the requirements of the Federal Council’s climate protection goals and the measures in the event of any workforce resizing for restructuring reasons. SWISS and Edelweiss welcome the clear distinction that the Swiss parliament has made between the actions required for Swiss aviation to master the current crisis and Switzerland’s broader climate policy. If there is no European solution to the issue of reimbursement, SWISS and Edelweiss will fulfil the condition and reimburse the travel agencies after September 30, 2020 for the money the two airlines received for flights which did not take place because of the Corona crisis.

The two chambers of the Federal Assembly have also laid the legal foundation and approved the corresponding credit facilities for supporting aviation-associated businesses in Switzerland if necessary. These businesses and their operations are also essential to the provision of safe and reliable Swiss air transport services. In taking these decisions, the Federal Assembly has underlined its appreciation of the importance of air transport to the Swiss economy and its desire to maintain this key systemic function beyond the present crisis. “SWISS and Edelweiss are grateful for this clear affirmation,” says Thomas Klühr, CEO of SWISS and Chairman of the Edelweiss Board of Directors. “And we view it as an impulse and an incentive to reconnect the Swiss economy, politics, society and the Swiss tourism sector with the world’s prime commercial centres and leisure destinations as promptly as we can.”

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05.05.20 Media InformationSWISS operates a charter flight between Porto and Geneva in support of Geneva's wine growing industry
On behalf of Agri Genève, SWISS operated a charter flight between Porto and Geneva. The aircraft landed in Geneva on Monday, May 4 at 5:31pm. On board of the A220-300, 141 workers arrived as reinforcement to provide valuable assistance with the work in the vineyards due at this time of year.

Between June and July, three more flights are planned, this time as regular flights from Lisbon and Porto. Since April SWISS will then have operated a total of four scheduled flights and one charter flight, and will have carried 363 workers.

Lorenzo Stoll, SWISS’s Head of Western Switzerland, says: «This is the first charter flight SWISS has operated in support of Geneva's wine-growers. In these exceptional times, it is essential for us to continue to connect Switzerland to the world within the bounds of our possibilities and to make our contribution to the local economy».

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29.04.20 Media Information: SWISS on today’s government decision
SWISS and Edelweiss are grateful for the Federal Council's decision to provide Swiss aviation with the necessary liquidity to survive the impact of the corona crisis. With a bank loan of CHF 1.5 billion, 85% guaranteed by the government and subject to strict conditions, support from Lufthansa, the parent company, and drastic savings measures already adopted by SWISS and Edelweiss, the liquidity required for both airlines should be assured. SWISS and Edelweiss welcome the fact that the financial support negotiated at short notice with the Swiss government and the bank consortium can now be presented to the Federal Assembly for approval. The loan, which will also benefit airline-related operations, would allow the gradual restoration of vital passenger and cargo links between Switzerland and the rest of the world, so important in terms of the national economy.

SWISS will not be commenting further on this matter at the present time.

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29.04.20 Media Information: SWISS recommends wearing a mouth-nose face covering on board for protection against SARS CoV2 transmission
With effect from Monday, 4 May 2020, all SWISS passengers will be asked to bring their own mouth-nose face covering to wear on board all flights. The airline also advises use of a face covering at the airport before or after flights, whenever sufficient social distancing cannot be adequately observed. Despite adjustments to procedures, social distancing is not always possible, and this measure provides an additional layer of protection against SARS CoV2 transmission for everyone.

SWISS is guided in this by the official positions adopted in numerous European countries where mouth-nose face coverings are now mandatory in public.

The recommended covering is a simple disposable mask (surgical mask), although any other type of covering such as reusable homemade fabric masks are also acceptable. SWISS will inform passengers of the new recommendation by SMS or email, and also via its company websites.

The recommendation will initially apply until 31 August 2020.

The current rule whereby every second seat in Economy Class is kept vacant will no longer apply as sufficient protection is afforded by mouth-nose face coverings. The likelihood of infection by the coronavirus while travelling by air remains low: there are no known cases of infection on board SWISS flights since the outbreak of the pandemic. All SWISS aircraft are equipped with high-performance air filters to guarantee air quality of the same standard as in an operating theatre and ensure vertical air circulation instead diffusion in the cabin.

SWISS is in close contact with the relevant authorities to ensure the best possible protection for passengers and crews.

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29.04.20 Media Information: SWISS’ minimum timetable remains in force until 31 May 2020
In view of the continuing travel restrictions, SWISS will initially extend its minimum timetable until May 31.

SWISS will continue to serve the European cities of London (LHR), Amsterdam, Berlin, Lisbon, Stockholm, Porto and Athens from Zurich, and will operate three weekly long-haul flights to New York / Newark (USA). SWISS will continue to serve London (LHR), Athens, Lisbon and Porto from Geneva.

SWISS will thus offer 28 weekly flights, which represents some 3 per cent of the originally planned flight programme. SWISS continues to do everything in its power to fulfil its mandate and maintain a minimum level of air transport connectivity between Switzerland and the world despite the challenging operating environment.

Passengers whose flight has been cancelled, or who were unable to travel, may keep their ticket and book a new departure date – latest 30 April 2021 – and possibly a new destination, before 31 August 2020. Passengers who book to fly before or on 31 December 2020 will also receive a discount of CHF 50 in the form of a flight voucher which can be downloaded online from swiss.com.

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28.04.20 Media Information: SWISS performs cargo flights for the Swiss Red Cross
SWISS has conducted a total of seven charter cargo flights from Shanghai (China) to Switzerland on behalf of the Swiss Red Cross. The flights, which brought medical equipment and testing materials to Switzerland, were performed with the close support of the company’s Swiss WorldCargo division.

In total, the flights brought in over 20 million protective facemasks and 300 000 protective overalls. The flights were performed with Airbus A340 and Boeing 777 aircraft. To make maximum use of the space available, the cargo was carried not only in the hold but also in the passenger cabin.

Markus Binkert, SWISS CFO and member of the Management Board responsible for the cargo division, comments: "On cargo flights operated on behalf of the Swiss Red Cross we brought urgently required medical supplies to Switzerland. We are delighted to be able to support Switzerland and the population in these times".

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27.04.20 Media Information: SWISS to expand its cargo services and reconfigure three Boeing 777s into cargo aircraft
SWISS and its Swiss WorldCargo division have performed more than 80 cargo-only flights since the end of March, transporting over 1,300 tonnes of airfreight between Asia and Switzerland. The cargoes concerned have consisted mainly of medicines and medical supplies and equipment for the Swiss healthcare system.

SWISS plans to operate over 100 further cargo flights on behalf of various private and public entities between now and the end of May. The Airline of Switzerland will also introduce a new network of cargo-only services offering regular cargo flights between Zurich and Shanghai (up to three times daily), Beijing (up to twice daily), Chicago and Tokyo (twice weekly) as well as Bangkok and Singapore (weekly). Further destinations are expected to be added to the new network over the next few weeks.

In a further development, SWISS is considering to remove the Economy Class seating from three of its twelve Boeing 777-300ER aircraft to meet the growing demand for air cargo capacity. More than 800 seats would be deinstalled at Zurich airport for this purpose. The modifications would help ensure consistent and regular goods deliveries and thereby help keep Switzerland optimally connected with the world in the difficult present conditions – particularly for the provision of medical and humanitarian supplies to and from the country.

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22.04.20 Media Information: SWISS operates its first cargo-only flight from Shanghai to Geneva
On behalf of Geneva University Hospital (HUG) and the Canton of Geneva, SWISS transported medical supplies from China to Switzerland, supported by its Swiss WorldCargo airfreight division. This operation was conducted in collaboration with Swiss Centers China. It was SWISS's first cargo-only flight to Geneva.

The Boeing 777 carried syringes and several million surgical masks. On this cargo-only flight no passengers were carried, the material was transported in the aircraft’s cargo hold and passenger cabin. The flight from Shanghai landed at Geneva airport at 7:45pm on 21 April.

Conversely, goods were transported from Switzerland to China on behalf of other partners in the interests of the Swiss export economy and the worldwide movement of goods.

To date, SWISS has already operated approximately 30 cargo flights from Shanghai, Beijing and Hong Kong to Switzerland. Further cargo flights to and from China and other countries are being planned to ensure the functioning of supply chains between Switzerland and the world.

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16.04.20 Media Information: SWISS extends minimum timetable to 17 May 2020
Due to continuing travel restrictions, SWISS has decided to extend its minimum timetable to 17 May for the time being. Besides a significantly reduced schedule for short and medium-haul routes serving selected European destinations from Zurich and Geneva, SWISS will continue to operate three long-haul flights per week to New York / Newark (USA).

Passengers whose flight has been cancelled, or who were unable to travel, may keep their ticket and book a new departure date – latest 30 April 2021 – and possibly a new destination, before 31 August 2020. Passengers who book to fly before or on 31 December 2020 will also receive a discount of CHF 50 in the form of a flight voucher which can be downloaded online from swiss.com

In addition, SWISS is working with the Federal Department of Foreign Affairs (EDA) to repatriate Swiss nationals from all over the world. Dedicated cargo flights are also in operation to ensure delivery of urgently required medical goods and continuing air transport for the highly networked international Swiss economy.

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08.04.20 Media information: SWISS’s response to the decision of the Swiss Federal Council
SWISS welcomes today’s decision by the Swiss Federal Council to provide Swiss aviation with liquidity if necessary to overcome the effects of the present coronavirus crisis. The decision ensures that SWISS can continue to keep Switzerland connected with the world with its advanced aircraft fleet in passenger and cargo terms. In doing so, SWISS will continue to align its flight services to the needs of Switzerland’s economy, politics, tourism and society.

SWISS shares the Federal Council’s view that the company must first do everything in its power to safeguard its liquidity. SWISS is being supported in these endeavours by its parent company Lufthansa, which is already providing financial resources. Since the length of the crisis and the corresponding financial needs cannot currently be foreseen, however, this subsidiary support from the Swiss Confederation gives SWISS the security of being able to survive even a lengthier crisis and the ability to gradually prepare for the resumption of its flight operations.

SWISS will not be commenting further on this matter at the present time.

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08.04.20 Media information: SWISS donates one tonne of Easter chocolates to healthcare providers
Hundreds of Easter bunnies and chocolate eggs which would normally have found their way to SWISS guests on board our aircraft - as in past years - will go to new homes this year.

In the wake of the corona situation, SWISS has decided to donate more than a tonne of Easter chocolates to various healthcare providers in the Zurich region and western Switzerland. The donation provides a way for Switzerland’s airline to thank healthcare staff for their invaluable efforts during the current crisis.

SWISS wishes everyone a happy Easter.

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06.04.20 Media information: SWISS to perform more than ten cargo flights for Swiss healthcare institutions
SWISS is to perform a series of flights bringing vital protective medical equipment from China to Switzerland. The operation, which is extensively supported by the company’s Swiss WorldCargo airfreight division, is being conducted on behalf of the Zurich Cantonal Pharmacy and in collaboration with knechtcare / Welti-Furrer (the Knecht Group) and Männedorf Hospital. 

Under the operation, more than ten cargo-only SWISS Airbus A340 flights will be performed this month from Mainland China, bringing over 35 million personal protection items for the use of healthcare personnel including protective suits, medical gloves, safety goggles and breathing masks. All in all, the transports will amount to over 200 tonnes.

No passengers will be transported on these flights. They will only carry cargo, loaded in both the hold and the passenger cabin. The first such flight arrived from Shanghai in Zurich at 17:54 on Sunday 5 April.

SWISS is also working with further partners to transport cargo from Switzerland to China which is of key importance to the Swiss export sector and to global goods flows.

SWISS operated two cargo-only flights to Zurich from Hong Kong and Shanghai as well as one such flight from Beijing so far. Further SWISS cargo flights to and from China are being planned, to continue to maintain the supply chains between Switzerland and the world.

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03.04.20 Media information: SWISS gives its customers even more booking flexibility
SWISS is making a major change to its ticket fare provisions. With immediate effect, all SWISS tickets are now rebookable in all fare classes, including Light fares with only carry-on baggage. The new provisions apply to new bookings on all services systemwide. For tickets purchased in the USA and Canada, they will apply from Wednesday 8 April. In adopting the new provisions, SWISS is seeking to offer its customers as much flexibility as possible in their future travel plans, given the exceptional circumstances of the current coronavirus situation.

Independently of these new fare provisions, customers who have their SWISS flight cancelled or are otherwise unable to take it can keep their original booking, provided this was made on or before 19 April 2020. In such cases, the customer need not yet commit to a new travel date: their ticket will remain fully valid, and can be used at a later date to book a new flight with a departure date up to and including 30 April 2021. If they do so by the end of 2020, they will also enjoy a rebooking discount of CHF 50.

Rebookings can be made via SWISS Customer Services, on swiss.com or through a travel agent. Tickets may also be exchanged for SWISS flight vouchers online at swiss.com. An automated online voucher redemption function is also being developed and should be available soon.

If the price of the rebooked flight is higher than that of the original booking – owing to a change of destination (e.g. short-haul to long-haul), a change of seating class or similar – an additional amount may still be payable, despite the discount offered.

SWISS’s Customer Services are still receiving exceptionally high volumes of inquiries in view of the current situation. SWISS continues to work to increase its capacities here. But long waits may still be experienced in both call answering and inquiry processing terms. We sincerely apologize for any inconvenience.

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26.03.20 Media information: SWISS to perform first repatriation flight from Santiago (Chile) on FDFA’s behalf
SWISS is to operate its first flight to Santiago (Chile), as part of SWISS and Edelweiss’s support of the unprecedented repatriation programme that has been initiated by the Swiss Federal Department of Foreign Affairs (FDFA).
The outbound Boeing 777 flight is expected to depart from Zurich on Friday 27 March. The return flight from Santiago will arrive on Sunday 29 March with up to 330 passengers on board. The aim of the flight is to bring Swiss travelers blocked abroad back to Switzerland. Further repatriation flights by SWISS and Edelweiss on the FDFA’s behalf are being planned, with a particular focus on destinations in Latin America, Asia, Oceania and Africa.
Any persons who are interested in taking such a repatriation flight because they have been unable, despite their best efforts, to arrange their own transport home should contact their local Swiss diplomatic representation. The FDFA also urges all Swiss nationals abroad seeking to return home to Switzerland to register their contact details and desired travel as soon as possible on the corresponding FDFA Travel Admin app.
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23.03.20 Media information: SWISS supports the FDFA's unprecedented repatriation operation and is also offering cargo-only flights
SWISS is supporting the Swiss Federal Department of Foreign Affairs (FDFA) in its current unprecedented repatriation operation. As The Airline of Switzerland, SWISS will be providing long-haul aircraft and their crews to bring Swiss nationals and residents home. How many and which destinations worldwide will be flown to for such purposes in the next few weeks is still being clarified with the FDFA. 
The FDFA’s media release on this action will be found here.
SwissWorld Cargo, SWISS’s airfreight division, is also helping to maintain global cargo flows and existing delivery chains. With immediate effect, SWISS will also be using its passenger aircraft to perform pure cargo flights. Two aircraft will depart for Hong Kong this week transporting only freight, and further such flights are currently being planned.
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19.03.20 Media information: SWISS extends free rebooking period and offers 50 euros discount
In view of the exceptional circumstances caused by the spread of the coronavirus SWISS is meeting customers' needs even more closely.
As already announced on 13 March, customers who have tickets for cancelled and existing SWISS flights can keep these tickets without having to commit to a new flight date straight away. Existing bookings will initially be cancelled, but the ticket and ticket value will remain unchanged and can be extended to a new departure date up to and including 31 December 2020. Customers can also rebook to another destination.
Previously, customers were asked to notify the airlines of their desired rebooking date by June 1, however this period has been extended by twelve weeks until 31 August 2020. With this policy extention, SWISS and the other Lufthansa Group Airlines are responding to the wish of many customers to help make their travel plans more flexible under the exceptional circumstances caused by the spread of the coronavirus.
  
SWISS offers its customers a discount of 50 euros on every rebooking. Of course rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount. 
This regulation applies to tickets booked up to and including 31 March 2020 and with a confirmed travel date up to and including 31 December 2020. 
Currently SWISS Service Centers are experiencing an extraordinary high number of customer requests. SWISS is constantly working on increasing the capacity, to cope with the demand. However, there are currently long waiting times, which means that unfortunately processing customer requests can be delayed. It is important to note that customers do not need to contact SWISS Customer Service before the original flight date. Rebooking is also possible after the planned flight date has passed. Rebookings can be made via Customer Service or travel agencies. The rebooking possibility with discount on swiss.com is currently under development. In parallel, the online rebooking functions without discount are available for short-term rebooking. 
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19.03.20 Media information: SWISS to reduce flight operations to a minimum from 23 March
In view of the numerous new travel restrictions both in Europe and farther afield, and of economic considerations, SWISS is compelled to limit its flight operations to a minimum from early next week. From Monday, 23 March to Sunday, 19 April, the only long-haul destination served by SWISS will be Newark (EWR) and, from Zurich, the eight following European cities: London (LHR), Amsterdam, Berlin, Hamburg, Brussels, Dublin, Lisbon and Stockholm. For the time being, flights from Geneva to London (LHR), Athens, Lisbon and Porto will continue. Provisionally, there will be no further long-haul services from Geneva.
In total, we expect to be operating some 40 flights a week to these European destinations, along with three weekly flights to Newark. The remaining SWISS flight programme will be operated with one long-haul and five short-haul aircraft.
As the airline of Switzerland, SWISS attaches the highest importance to keeping Switzerland linked with the world as far as possible in an exceptional situation fraught with increasingly difficult challenges.
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18.03.20 Media Information: SWISS temporarily relocates aircraft to Dübendorf airport
In view of the substantial reduction in its flight schedules, SWISS will today temporarily relocate its first Airbus A320 family aircraft to Dübendorf airport in consultation with the Swiss Confederation and the Swiss Air Force, respectively. Up to 24 of these short- and medium-haul aircraft will be parked in Dübendorf in the next few days and until further notice.
Other aircraft, particularly those of the long-haul fleet, will be parked at Zurich Airport. Additional aircraft relocations to other airports are also being considered.
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13.03.20 Media Information: SWISS extends rebooking options for customers
SWISS is expanding its existing, comprehensive rebooking options in the interests of its customers due to the exceptional circumstances caused by the spread of the coronavirus.
Customers who have tickets for cancelled and also existing SWISS flights can keep this ticket without having to commit to a new flight date directly. Existing bookings will be cancelled for the time being, but the ticket and ticket value will remain unchanged and can be rebooked to a new departure date up to and including 31 December 2020.
This rule applies to tickets booked up to and including 12 March 2020 and having a confirmed travel date up to and including 30 April 2020. Customers are requested to inform us of their desired rebooking by 1 June 2020. No rebooking fees will be charged. If the original fare is no longer available, the corresponding difference must be paid when the rebooking is made. In addition, customers can also rebook to another destination.
With this extended goodwill arrangement, SWISS and the other Lufthansa Group Airlines are responding to the wish of many customers to be able to have more flexibility regarding their travel plans given the current exceptional circumstances.
Last week, SWISS already introduced flexible rebooking options for its customers with regard to existing and future bookings. More information is available at swiss.com.
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13.03.20 Media release: SWISS takes further action to safeguard liquidity
Aviation is particularly hard hit by the impact of the corona crisis. To compensate for the sharp fall in demand and resultant lost revenue, SWISS has decided to take immediate further precautionary action to secure liquidity. SWISS will also apply for the introduction of short-time working hours for flying personnel, other areas on the ground are under consideration.
Swiss International Air Lines (SWISS) has had to make substantial reductions to its flight schedules due to the worldwide impact of the coronavirus crisis. Around half of the aircraft making up the short-haul and long-haul fleets have been provisionally taken out of service. This will save further costs. To compensate for the revenue lost as a result of international restrictions and the sharp fall in demand, SWISS will take further precautionary action to safeguard liquidity and revenues over the coming months.
Further action to safeguard liquidity
For the time being, the measures will concern the postponement of variable salary components to the end of this year. The flying personnel will contribute to these measures in line with agreements with our social partners. The management board and senior management will also make an appropriate contribution. All further recruitment will be halted. Apprentice training places and internships are the only exceptions. Employment agreements which have already been issued will be honoured. All projects not essential to ordinary business activities will be halted or postponed.
Short-time work for flying personnel
SWISS is in close contact with the authorities and will initially apply for short-time working hours for cockpit and cabin staff. Further areas on the ground are under consideration. The extent of such short-time work is the subject of current reflection. SWISS CEO Thomas Klühr: “SWISS is a robust business; together with the Lufthansa Group, it occupies a strong position. In the light of the very dynamic and unforeseeable impact of the coronavirus we will be taking further immediate action to safeguard liquidity.” All measures have been agreed in close consultation with the social partners representing the flying personnel and ground personnel. “I would like to thank our social partners for their uncomplicated, constructive cooperation and our employees for their solidarity”, commented Klühr further.
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12.03.20 Media information: SWISS maintains flights to the USA
Despite the ban on entry announced by the US authorities for passengers from the European Union, Switzerland and other states, SWISS and the other Lufthansa Group Airlines have decided to maintain flights to the USA from Switzerland, Germany, Austria and Belgium.
With effect from 14 March, SWISS will serve two destinations in the USA only: Chicago and Newark (New York). SWISS is currently drafting a special flight timetable for the USA. Passengers not affected by the stricter entry rules may reach all destinations in the USA with a connecting flight operated by our partner airline, United Airlines, via these two hubs.
 
Due to the restrictions imposed by the US administration, all other US flights will be provisionally suspended from 14 March, including the daily flight between Geneva and New York (JFK). SWISS and the Lufthansa Group continue to serve all destinations in Canada for the time being.
 
The impact on the SWISS flight programme of the recent changes to rules on entry for India is currently under evaluation.
 
SWISS passengers with flights in the next few weeks are advised to check the latest flight status at swiss.com before travel. Passengers who have registered their contact information with SWISS will be proactively notified if their flight is cancelled.
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12.03.20 Media information: SWISS announces special timetable for USA routes and considers impact of changes to entry regulations for India
In the wake of the announcement by the US Department of Homeland Security regarding the suspension of all travel from the 26 Schengen Area states with effect from 13.3., SWISS is preparing a special timetable for its USA routes, due for publication this afternoon. SWISS is also considering the impact of changes to entry regulations for India. SWISS regrets the inconvenience caused to its passengers. The safety and comfort of our customers and crews are our highest priority. SWISS passengers should check the status of their flight at www.swiss.com before travel. Changes will be actively notified by SMS or email to passengers who have registered contact data. Passengers affected by flight cancellations may rebook or request reimbursement of flight tickets.
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11.03.20 Media information: SWISS makes further service adjustments for commercial reasons
In view of the impact of the coronavirus on its booking levels, SWISS is making further modifications to its European and intercontinental services for commercial reasons.
All services to and from Italy are suspended until the beginning of April. The move affects around 90 weekly flights between Zurich and Milan, Rome, Venice, Florence, Naples and Brindisi. SWISS’s frequencies to and from Italy were already reduced last week. Services are also being suspended for further European destinations including Stuttgart, Nuremberg and Bordeaux. On the intercontinental front, in addition to the existing suspensions of services to Beijing, Shanghai and Tel Aviv, SWISS is also suspending its four weekly services to and from Cairo until 24 April. The first flight to the new US destination of Washington, DC, originally planned for 29 March, has also been postponed.
The corresponding flight cancellations are being gradually entered into the reservation systems. Customers whose flights are cancelled may rebook free of charge or have the price of their ticket refunded.
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06.03.20 Media information: SWISS makes further capacity adjustments
SWISS is making further modifications to its route network in response to the reduced demand caused by the coronavirus. Capacity reductions of up to 50% are planned in March and April. These measures are designed to reduce the financial consequences of the decline in demand. SWISS is examining various cost-cutting measures. There are no plans to introduce short-time working at present.
It is impossible at present to determine the impact of the current developments on revenue and earnings results. SWISS will have more to say on this at its 2019 Annual Results Media Conference on Thursday 19 March.
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06.03.20 Media information: SWISS introduces more flexible rebooking options
SWISS is introducing more flexible rebooking options with immediate effect. The new far-reaching waiver policy for rebooking applies to both existing and future bookings worldwide.
SWISS will waive its rebooking fees for all newly booked flights worldwide with immediate effect and until March 31 and offer a one-off free rebooking. For existing bookings, the new waiver policy will apply worldwide to all flights booked by March 5 with a departure date up to April 30, 2020. Passengers will thus be able to rebook their flight ticket once to a new date up to December 31, 2020 without incurring any rebooking fee.
This new waiver policy applies regardless of the booking fare conditions. The departure and destination airports must be identical. If the original fare is no longer available, the corresponding difference must be paid. The rebooking must be made before the original travel date.
With this new waiver policy, SWISS is responding to the wish of many customers to flexibilize their travel plans under the exceptional circumstances caused by the spread of the coronavirus.
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05.03.20 Media information: SWISS to suspend Tel Aviv services until 28 March
SWISS will be suspending all its services to and from Tel Aviv from this Sunday (8 March) until the end of the winter schedules on 28 March. The last SWISS flight to and from Tel Aviv prior to this suspension – LX 252/3 – will operate on Saturday 7 March.
The action is being taken in view of a new requirement by the Israeli health authorities which will come into effect on Friday 6 March. Under the new provision, travellers from Switzerland will be refused entry to Israel unless they can prove that they have private quarantine arranged within the country for a compulsory 14-day period.
SWISS is compelled to take this action for economic reasons, as many of its customers would find it considerably more difficult to travel to Israel under the new provisions. Passengers whose flight has been cancelled can rebook free of charge or receive a refund of their ticket price.
It is impossible at present to determine the impact of the current developments on revenue and earnings results. SWISS will have more to say on this at its 2019 Annual Results Media Conference on Thursday 19 March.
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04.03.20 Media information: SWISS to make further service adjustments
Further adjustments are to be made to SWISS’s services as of 8 March. The changes affect SWISS’s entire Zurich- and Geneva-based short- and medium-haul network and its long-haul routes to Tokyo, Osaka and Singapore. Service to and from the three long-haul destinations will be reduced by two weekly frequencies each. So Tokyo and Singapore will now be served five times weekly, while Osaka will have three weekly flights. The adjustments to the short-haul and medium-haul network are valid until 28 March, those to the long-haul network until 24 April.
All in all, SWISS’s capacities have now been reduced from their previously planned levels as a result of the coronavirus by around 20% on the short-haul network and by around 10% on the long-haul network.
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02.03.20 Media information: Suspension of SWISS Beijing and Shanghai services extended to 24 April
After thoroughly evaluating all the latest information on the coronavirus situation, SWISS has decided, together with the Lufthansa Group, to extend the present suspension of its services on the Zurich-Beijing and Zurich-Shanghai routes up until and including Friday 24 April. Any customers whose flights have been cancelled by this action may rebook free of charge or have the price of their ticket refunded.
Customers are advised to check the status of any SWISS flight they have booked on the swiss.com website. Customers who provided their contact details when making their booking will be notified by SMS text message should their planned travel be affected by the current coronavirus-related flight cancellations.
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28.02.20 Media information: SWISS reduces frequencies on services to and from Italy
SWISS is reducing the frequencies on its services to and from Florence, Milan, Rome and Venice. The reductions are currently expected to remain in effect until the end of March.
In view of the changed booking situation as a consequence of the Covid-19 coronavirus, SWISS has decided, together with the Lufthansa Group, to reduce its frequencies to and from Italy until the end of March. Any customers whose flights are cancelled through the above actions may rebook free of charge or have the cost of their ticket refunded.
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14.02.20 Media information: SWISS extends suspension of all services to Mainland China to the end of the winter schedules
All flights to/from Beijing and Shanghai cancelled until 28 March; capacities reduced to/from Hong Kong
The safety of its passengers and employees is always paramount at SWISS. After extensive assessments of all the latest information currently available on the impact of the new coronavirus, SWISS has decided, together with the Lufthansa Group, that all its services to and from Beijing and Shanghai will be cancelled until the end of the winter timetable period on 28 March. Such services had previously been suspended up until 29 February.
SWISS will continue to monitor the situation carefully, and is in constant contact with the authorities concerned.
In view of the current demand on the route, SWISS is also adjusting the capacities on its services to and from Hong Kong. These flights will be operated with Airbus A340-300 equipment (seating 223 passengers) in March instead of the (340-seat) Boeing 777-300ER.
Passengers whose flight has been cancelled can rebook free of charge or receive a refund of their ticket price.
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03.20.20 Media information: SWISS extends flight suspensions to mainland China
After thoroughly evaluating all currently available information on the corona virus, SWISS has decided to suspend its flights to/from Beijing and Shanghai until February 29 with immediate effect. Initially the flights had been suspended until February 9. Flight operations to/from Hong Kong will continue as planned. Together with the Lufthansa Group, SWISS will continuously monitor the situation of the corona virus and is in contact with the responsible authorities.
Affected SWISS passengers, whose flights to/from mainland China have been cancelled, can rebook free of charge or get a refund. Passengers of Lufthansa, Swiss and Austrian Airlines whose flights to/from China have been cancelled can also rebook on flights with Air China and Cathay Pacific.
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03.02.20 Media information: Corona virus suspicion on SWISS flight LX15 has not been confirmed
In the meantime, the cabin crew of SWISS Flight LX15 has also been allowed to leave the aircraft. The aircraft will now be cleaned and then returned to flight operations.
Medical examinations at Zurich University hospital have shown that the non-serving cabin crew member suspected of being infected with the coronavirus is not infected with the virus. It was suspected that the crew member could have been infected on a rotation to Shanghai the week before.
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03.02.20 Media information: Suspected coronavirus infection on SWISS flight LX15
SWISS flight LX15 from New York (JFK) to Zurich (ZRH) (Airbus A330, HB-JHG) reported suspected coronavirus infection of Cabin Crew Member (not on duty). Zurich airport activated  its pandemic plan. There were 121 passengers (including the affected cabin crew member) and 13 crew members on board the aircraft. The respective cabin crew member with suspected coronavirus was isolated from the remaining passengers and crew members and transferred to a hospital for medical examinations after landing. Passengers sitting in the immediate vicinity are also being medically examined. The remaining passengers are allowed to enter Switzerland or transfer to their onward flights.

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29.01.20 Media information: SWISS to suspend services to Beijing and Shanghai until 9 February
Due to the Corona virus SWISS is to suspend its services to and from Beijing and Shanghai, China until Sunday 9 February. For operational reasons, the booking process will be closed for all such flights until the end of February. Hong Kong will continue to receive its usual SWISS service.
SWISS will be serving both Beijing and Shanghai one final time tomorrow before these services are suspended. This will permit customers on these flights to travel as planned, and will also enable SWISS to bring all its crew members back to Switzerland.

CONTACTS

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    SWISS Media Relations
    Switzerland
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